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Frequently Asked Questions

We've compiled a list of answers to common questions.

Our goal is to ship your order as soon as possible and hopefully within one business day, but processing time is typically 1 to 2 business days.

Domestic (US) Orders

State Transit Time* 

California & Nevada 1-2 Business days

Others 2 – 5 Business days

*Keep in mind, transit times are business days and don’t include weekends or holidays.

Yes. However, these will be on things that are particularly demonstrated as a preorder; this for the most part applies on new discharges.

Once the order has been placed, it cannot be changed online. If you want to change your order, please write a e-mail to info@zen-vo.com , and if it has not yet been processed we will change or re-issue a new amended order.

No, if you purchase from zen-vo.com you must follow the return instructions here.  Gifts are not refundable.

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.

Ground shipping is 25$ on all orders.  Expedited shipping cost are based upon total order weight and service availability.

Yes, we do ship internationally. Overseas shipping is 50$ on every country.

You can always send e-mail about your complaint to info@zen-vo.com

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